Frequently Asked Questions – Natural Skincare & Soap NZ At Ma's Goodie's.
Customer Queries
01
Product Information
What ingredients do you use in your skincare and soaps?
We use only natural, skin-loving ingredients like plant oils, butter, clays, botanicals, and extracts. Our soaps are free from sulfates, parabens, and harsh detergents. Every product is handcrafted in small batches right here in New Zealand.
Are your products suitable for sensitive skin?
Yes — many of our customers with sensitive skin use our products daily. We avoid known irritants and focus on gentle, nourishing ingredients.
Are your soaps palm oil free?
Yes — all our soaps are 100% palm oil free. We’re committed to sustainable, ethical skincare and avoid ingredients that harm the planet or its wildlife.
02
Assistance Needed
Do you ship throughout New Zealand?
Yes, we offer nationwide shipping across New Zealand. Orders are usually dispatched within 1–2 business days, and we’ll send tracking details as soon as your goodies are on their way.
How should I store my natural soap?
To extend the life of your soap, keep it dry between uses. A draining soap dish works best.
Do you make custom soaps for events or weddings?
Yes! We love creating custom soap favours for weddings, baby showers, and corporate events. Minimum quantities apply — contact us for a quote.
03
Your Opinions
We value your feedback! Share your thoughts, suggestions, or experiences with Ma's Goodie's products. You can leave a review on our website or contact us at info@masgoodies.co.nz